Woocommerce care plans

Your online store in the hands of professionals. We will take care of all the technical issues so that you can get on with making money in peace. With us you will achieve even higher turnover!

30 Day Satisfaction Guarantee

We know that you're going to love working with us and to prove it we're backing every purchase with our 30 day money back guarantee. That's right, we'll refund 100% of your money if you're not happy with our service within 30 days of signing up.

Want to get 2 months free? Choose an annual plan.

WPSupport Basic

  • Weekly Core, Theme and Plugins Updates​
  • Offsite Backup - 2/daily
  • Monthly Performance and Security Checks
  • 24/7 Security Monitoring
  • 12 Hours Response Time

WPSupport Plus

  • Weekly Core, Theme and Plugins Updates​
  • Offsite Backup - 24/daily
  • Weekly Performance and Security Checks​
  • 24/7 Security Monitoring
  • Free Development Hours - 2/month
  • Free Malware Removal
  • Free Staging Site
  • Premium Plugins Access
  • 6 Hours Response Time

WPSupport Max

  • Weekly Core, Theme and Plugins Updates​​
  • Offsite Backups - 24/daily
  • Daily Performance and Security Checks​​
  • 24/7 Security Monitoring​
  • Free Development Hours - 4/month
  • Free Malware Removal
  • Free Staging Site
  • Premium Plugins Access
  • Free Site Optimization
  • 2 Hours Response Time
  • Priority support

Care of WooCommerce stores

Frequently asked questions

We will need an account with WordPress administrator privileges and an FTP account with access to the site files. Once we have the above information, it will be possible to implement all the features described in your chosen WooCommerce store care plan.

Online stores should be hosted on VPS servers, which have more resources than shared hosting. WooCommerce requires more processing power than a standard website. The hosting should reflect this.

If you are not satisfied with your hosting company’s services then we can recommend several that will meet your website’s requirements or buy the VPS hosting we offer or on Google Cloud Platform. Contact us to learn more about our hosting offerings.

We only use verified and legally purchased plug-ins. We will regularly scan your store for security vulnerabilities. We check every few minutes to make sure your store is accessible to customers and free of glitches.

We also make regular backups of your store’s files and database.

You can rest easy knowing that we are watching over the security of your service.

We do not have to sign a long-term contract. Our services can be provided on a month-to-month basis and you can cancel your chosen store maintenance plan at any time.

You can also choose annual billed care under which you will receive 2 months free of charge.

We are so confident that you will be satisfied with our services that we offer a 30-day satisfaction guarantee. If you are not satisfied with our services we will refund your money!

We consider as minor work any task that we are able to complete up to 30 minutes.

Examples of small jobs: adding a new blog post, adding a new subpage, changing a logo or other graphics, installing a plugin.

For example, modifications of the graphic theme, programming new features, graphic design (modifying the layout of the website, banner design, logo design), plugin modifications, integrations with external CRM or product shipping programs are not considered small jobs.

For monthly billing, you can change the selected plan to another at any time. The new plan will be effective from the following month.
With annual billing, it is not possible to change the plan until the currently purchased service expires.

Yes, when taking care of 2+ sites, we offer 5% discount on all selected care plans.

You can also combine care plans for sites and WooCommerce stores.

For the most demanding customers, we are able to prepare an individual offer for permanent care of the online store. For this purpose, please contact us via the contact form.

You can pay for the selected care plan by traditional bank transfer, using Przelewy24 fast payments, PayPal or credit card.

We offer full reimbursement of your expenses for the first 30 days of service care. If we are unable to resolve your problem with our service then we will transfer the refund to your bank account within 7 days of your request.

You are not entitled to a refund after 30 days and if we had to perform an additional paid virus cleanup of the site.

If you choose a monthly plan, you can cancel at any time. We do not sign a long-term contract so you will not pay any penalties.

With annual billing, you can cancel after the end of the purchased care plan.

We work from 9 am to 6 pm, Monday through Friday.

Oczywiście. W naszej ofercie dostępny jest hosting na platformie Google Cloud Platform wraz z optymalizacją LiteSpeed. Hosting posiada funkcję automatycznego skalowania w przypadku wzrostu liczby odwiedzin, środowisko testowe, dedykowane narzędzia zabezpieczające sklep oraz dodatkowe, codzienne kopie zapasowe.
Rozliczenie następuje na bazie zużytych zasobów i zazwyczaj nie przekracza 150 zł netto / miesiąc.

Nasz hosting nie pozwala na zarządzanie pocztą email. Sugerujemy korzystanie z oprogramowania dedykowanego dla kont email typu G Suite lub Office 365.

We do our best to make sure that your online store runs smoothly, but sometimes situations happen that are beyond our control, such as you adding a new plug-in that causes errors in the operation of the site. So you may want us to fix it for you.

As part of the chosen site care plan, every month you will receive a certain number of hours of free work from a WordPress specialist to use for programming, graphic design work or content entry. If we can fix the problem that has arisen within the allotted free specialist hours then we will fix it at no extra charge.

However, if the problem requires more work then such a service will have to be priced separately. We will provide you with a specific quote and the time it will take to fix the problem and, once approved, we will begin the work.

Jeżeli jesteś naszym klientem i posiadasz wykupiony plan opieki OneNet Admin Sklep Plus lub OneNet Admin Sklep Max to bezpłatnie usuniemy wirusy i malware z Twojego sklepu WooCommerce

Przed rozpoczęciem usługi opieki nad sklepem internetowym wykonujemy analizę stanu technicznego. Jeżeli w jej trakcie okaże się, że Twój sklep jest zainfekowany to będziesz musiał usunąć infekcję lub wykupić dodatkową usługę usunięcia infekcji w cenie 400 zł netto.

W planach OneNet Admin Sklep Plus oraz Max nasi klienci uzyskują dostęp do unikalnej funkcji tworzenia kopii zapasowych. W jej ramach każda akcja związana z WooCommerce, np. dodanie produktu, aktualizacja stanu zamówienia, rejestracja nowego użytkownika, wywołuje wykonanie kopii zapasowej z ostatnimi zmianami w serwisie. Dzięki temu masz pewność, że w przypadku awarii sklepu nie stracisz najnowszych zamówień.

Contact us

Fill out the contact form and describe your project.

Free pricing

After the analysis, we will send you a message with a pricing and completion time.

Beginning of cooperation

We begin work on your project according to a mutually agreed upon work schedule.

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